Tuesday 5th January 2021 Riverside Orthodontics remains open to see patients

Update from Sara Hurley, Chief Dental Officer England – 4th January 2021
The Government guidance on the national lock down says, “The majority of public services will continue and you will be able to leave home to visit them. These include the NHS and medical services like GPs and dentists”. Dentistry is an essential medical service. It is a priority for the NHS. Patients are entitled to travel for medical appointments, including dental. Dental professionals are defined by the Government as critical workers.

Whilst many things have changed, we want to reassure you that we remain committed to your safety. We have always maintained the highest standards of infection control. We would like to inform you of additional changes we have implemented to reduce the risk to you, your families and to our staff.


On entering the surgery, you will be asked some pre-screening COVID-19 questions.
On arrival please stay in your car and call the receptionist on 0151 7085117 to book in. The nurse will call your mobile when we are ready for you to come in.

To reduce the number of people in the practice we are asking that patients attend their appointments alone or with just one parent/guardian.
All visitors to the practice must wear a face covering when not in treatment. If you are exempt a visor will be provided and must be worn.
Where possible do not bring coats and bags into the surgery.
Unfortunately, toilets are currently only available for emergencies.
You will be asked to use hand sanitiser on entering and exiting the surgery
The waiting room is available for patient arriving on foot. Please notify the reception team when you call the above number to check-in.
If you child attends alone please feel free to request a call to discuss the appointment with the treating clinician
We will do our best to allow more time between patients to reduce any waiting times and the traffic of people in the practice.
The surgery will have separate entrance and exits. Patients will enter through the health centre main door of the main building and will now leave through the emergency exit at the back of the health centre
Patients will be asked to book their next appointment at reception before they leave the practice.
Please contact us if you have to change appointments
Due to these guidelines, we will be seeing fewer patients per day so please be patient with us.
Clinical staff will always wear a mask, a face shield and a disposable gown or apron
All team members will be health screened before their shift
Unfortunately, the virus is still a threat. However, we have always used universal precautions and we will continue to do so.